12th June 2019

Service Delivery Manager

Reference: SS_163681

Location: England Job Type: Permanent Salary: £35,000 - £40,000 Date Posted: 12/06/2019

Service Delivery Manager – £35K – £40K

Our client is looking to hire a Service Delivery Manager to join their team of existing Service Delivery Managers to be a primary point of contact for their managed service clients, ensuring that service is delivered effectively and efficiently. The ideal Service Delivery Manager will be pro-active, client focused and have a proven track record of delivering high quality solutions in a Managed Service Provider (MSP) company.


  • Service Delivery contact for managed services clients (estimated 10 clients).
  • Provide a contact and escalation point for clients relating to operational and service delivery matters.
  • Service prioritisation where conflicting demands on resources.
  • Define, implement and maintain Service Delivery processes, procedures and documentation.
  • Providing clients with monthly and contractual performance reporting.
  • Definition, agreement and creation of customer reports.
  • 5+ years’ experience in Service Delivery Management in an SLA based, multi-tenanted environment, specifically in the technology services sector.

The Ideal Service Delivery Manager

  • 5+ years’ experience in Service Delivery Management in an MSP.
  • Technical IT infrastructure experience.
  • Experience in the definition of Service Level Agreements, their implementation and management.
  • Experience of resource management.
  • IT Security best practice awareness.
  • Excellent customer facing skills in a Service Management role.
  • Hands-on, pro-active approach to Service Management.

Next Steps:

Please submit your application or speak to a specialist consultant in Abacus on 02890313157 for a confidential career discussion. Did you know? Abacus is NI’s only Highly Rated Recruiter with 4.5 Stars for customer satisfaction (Independent review site Feefo).

If you think you have the right skills to join our team, then get in touch. If you know someone returning/re-locating to NI then www.belfastforlife.com holds the information on quality of life, cost of living etc.

The team in Abacus manage a range of permanent, contract and temporary appointments throughout UK and Ireland. You can find our terms and conditions and Privacy Policy on www.abacus.careers

Stephen Stewart

Stephen Stewart

IT Recruitment Resourcer

028 9099 5217

Agent’s Profile

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