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Service Operations Engineer (2 year contract)

Reference: 21247


Belfast, County Antrim



Job Type


Date Posted

18 July, 2023

Job Description:

Our global law firm client operates in over thirty countries, recognized for delivering exceptional legal solutions that empower their clients to grow, innovate, and thrive. As the legal industry undergoes significant transformation, they are committed to leading the way, prioritizing our people, embracing new perspectives, and integrating technology into our everyday work.

Their culture fosters high-performance, setting lofty expectations for one another in all that we do. Being a proud team player is essential. They collaborate, listen, learn from each other, and achieve results that exceed what we could accomplish individually. When you join our team, you become part of a flexible, inclusive environment supported by openness and consistent mutual support. They value you not just for what you do, but for who you are.

Technology Services:

The Technology Services department is responsible for providing world-class support and services to our global business. Within Technology Services, the IT Service Management team operates all IT services and infrastructure for the firm.

What You Will Do:

As a Service Automation & Operations Specialist, you will play a crucial role in transforming how our IT services are operated, monitored, provisioned, and tested. Collaborating with a team of software engineers, you will utilize software engineering principles to automate processes, enabling our IT support teams worldwide to deliver exceptional support to our business. Your responsibilities will include identifying business processes that can benefit from automation, participating in solution design, documentation, and delivery. Reporting to the Service Automation & Operations Manager, you will be at the forefront of revolutionizing IT services.

In this role, you will streamline IT services through automation, seamlessly integrating with the IT Service Management (ITSM) platform. This includes automating service provisioning, such as one-touch/self-service requests for business users and automated user administration for moves, additions, and changes.

Additionally, you will focus on delivering solutions in adherence to established guidelines, ensuring compliance with rigorous deployment, testing, and documentation standards defined by Technology Services. With an innovative approach, you will construct novel services and workflows within ITSM systems, leveraging automation to optimize processes and harness the latest technological advancements.

Furthermore, you will have the opportunity to develop visually captivating data visualizations and impactful graphical dashboards for business intelligence purposes. By presenting information in a visually compelling manner, you will empower stakeholders to gain valuable insights at a glance, enabling well-informed, data-driven decisions.

What You Will Need: We are seeking someone with the following areas of knowledge:

  • Knowledge and practical experience in the design, operation, and maintenance of IT applications, services, and infrastructure, with specific skills in:
  • Frontend and backend development experience, such as node, JavaScript, .NET, PHP, Blazor, or similar.
  • Windows and Unix-based operating systems.
  • Infrastructure monitoring and analytics, e.g., Elastic Stack (preferred), Splunk.
  • Cloud infrastructures, with preference for experience with Azure.
  • Microsoft SQL Server and a solid understanding of other data platforms (e.g., MongoDB, ELK).
  • Web service architectures (e.g., GraphQL, REST).
  • Azure tools experience, such as Azure pipelines, Event hubs, Functions, etc.
  • Good knowledge of Microsoft and Linux server platforms.
  • Experience integrating with ITSM platforms for automation, orchestration, and provisioning pipelines.
  • Good knowledge of secure software development practices and where to find guidance and best practices.
  • Good knowledge of version control systems, such as Git.

Additionally, we are also seeking the following experience:

  • Working within Agile teams and fostering a DevOps culture.
  • Experience in IT service and operations, providing software solutions for these functions.
  • Experience in designing and implementing applications for web, windows, mobile platforms, and data integration solutions, such as SOAP and RESTful web services.
  • Ability to create comprehensive technical documents, including support transition guides, operational manuals, infrastructure diagrams, and project-specific documentation.
  • Ability to provide accurate estimations using story sizing.
  • Experience working in a global environment across international locations, with an appreciation for multiple cultures.
  • Experience with administration and workflow automation in ITSM tools, such as BMC Helix, ServiceNow, etc.

What is offered:

Our client recognize that their people are the most valuable asset, which is reflected in the wide range of benefits available to employees. Some of these benefits include our occupational pension scheme, mental health resources, free apps, health and well-being services (including GP service), emergency backup care support, parental and special leave, online discounts, and lifestyle management services.

They also acknowledge the value of flexible working and embrace hybrid working. This role is based in our Belfast office, with an onsite presence required part of the time in line with our hybrid working policy.

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
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