Support engineer – IT Graduates

Attention all recent graduates! Are you ready to take the next step in your career and join an industry-leading financial services company? This is your chance to become a part of a tight-knit team of experts and work on exciting projects that will challenge and grow your skills. As a graduate support engineer, you will have the opportunity to gain hands-on experience, receive mentorship from seasoned professionals, and build a strong foundation for your future career success. Don’t let this incredible opportunity pass you by – apply now and set yourself on the path to a thrilling and rewarding career in IT!

What you’ll do

• Deliver high-quality support to end-users in a courteous professional manner.
• Support desktop technology and applications.
• Respond to calls and manage issues until resolution.
• Flexible in approach, and comfortable dealing with ambiguity when necessary
• Provide support on site for assigned office as scheduled by management. Including support of remote sites, which travel may be required.
• Provide reasonable out of office availability when scheduled prior to an event, or additional support requirements.
• You can investigate problems in systems, processes and services, with an understanding of the level of a problem. You can contribute to the implementation of remedies and preventative measures.
• Service reporting. You can collate data from depositories and provide basic reporting.
• You have an awareness or understanding of user experience analysis and its principles. You can see the purpose of user stories and focus on user needs.
• Complete mandatory training by the required deadlines.
• Act with integrity and due skill, care and diligence in carrying out your duties.
• Escalate to the appropriate functional head any violation of any Company policy including, but not limited to, any violation of any policy contained in the Code of Conduct, Employee Handbook or any other stand-alone policy promulgated by the Compliance, Finance, or Human Resources Departments.
• Other duties as may be required.

What you need

• IT related Degree
• 1 years placement experience
• Knowledge of Microsoft Office O365.
• Knowledge of Operating systems (e.g. MS Windows, Apple OS).
• Knowledge of Audio and Video Conferencing technologies.
• General computing skills are essential to this role.
• This role is ideal for a person moving into a technology support function.
• Technical or ITIL certifications would be highly regarded.

What you get

• 22 days leave excluding bank
• Pension
• Life assurance
• Private medical
• Wellbeing options
• employee discount perks
• Group income protection scheme
• Fabulous office space & city centre location and great team dynamics

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
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