Systems Engineer – 4 Day Working Week

Abacus Careers are delighted to be working closely with a new client on the lookout for a Systems Engineer based within Belfast/Newry with travel to Londonderry/Derry. You will be working closely with the IT Manager to provide an efficient experience for all service users and aid the rest of the IT Department with high quality service. Your main mission will be to maintain business applications and assist in network and communications.

Key job responsibilities:

• Ensure the prompt handling of all inquiries received within the same day.
• Regularly address mail, email, and phone calls on a daily basis.
• Handle initial inquiries courteously and professionally, regardless of their source.
• Check the task list daily for upcoming responsibilities.
• Provide well-informed advice to users on potential solutions and “how-to” options.
• Adhere to Quality of Work standards and company procedures for Information Management and Application Development.
• Execute tasks assigned by the Helpdesk, showing initiative in gathering issue details during initial calls for quicker problem resolution.
• Conduct thorough issue investigations and make decisions on suitable solutions, from other relevant suppliers.
• Assist in future IT planning endeavors.
• Support the acquisition and installation of computer hardware and software as needed.
• Ensure proper software licensing compliance.
• Oversee network operations, telephony, and user training for hardware and software.
• Keep the IT Manager updated on progress and provide constructive feedback to management and colleagues.
• Identify training needs and attend sessions to enhance job performance, forwarding completion certificates to HR.
• Participate in performance appraisals and reviews to assess performance, training needs, and personal development.
• Adhere to company rules, regulations, and Health and Safety guidelines pertaining to the role.
• Maintain strict confidentiality in all interactions.
• Collaborate with team members, sharing knowledge and offering support.
• Undertake additional reasonable duties as required by the company within the scope of the role.

Company benefits:

• 4 Day Working Week with no reduction to pay or benefits.
• Bonus Opportunities.
• Company Pension, with company contributing 5% of annual salary.
• Private Health Care for team member and dependents includes consultations, tests, scans and cancer care plus up to £7.7k annual cash benefits including health screening, therapy, optical and dental.
• Employee Assistance Programme -24/7 Mental Health and Counselling Care for team and family.
• Life Insurance – 3 times annual salary.
• Gym Membership.
• Optional Health Checks and annual Health and Wellbeing Events.
• Monthly Recognition Rewards and Vouchers.

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
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