11th February 2020
Location: London Job Type: Permanent Date Posted: 11/02/2020
Are you an experienced account manager within the technology / software industry?
Do you have a proven background of winning business and maintaining strong client relationships?
Would you like to work for an exciting, growing company with excellent earning potential?
We have a fantastic opportunity available to any driven & motivated account manager. If interested send your CV to [email protected]
To succeed at account management, you must balance the needs of clients with the goals of the company. The following five traits encompass the skills, competencies, and behaviours you need to effectively manage both.
A good account manager is knowledgeable and understands the goals and priorities of the company. They embrace and display its core values. Also, the account manager knows the industry and the company’s products or services. In addition, this person understands the competition, as well as their strengths, weakness, and vulnerabilities. They know how to successfully compete against others in the same market by articulating the unique value or distinguishing quality of the company’s products or services.
A good account manager is also customer relations oriented. Clients have to trust their account manager to have their best interests at heart. This is done by nurturing the relationships and going the extra mile to foster an environment that values clients. Being open and honest about the company’s prices and business terms and being consistent over time are two key success factors. Trust will compel the clients to remain loyal to the company, even if competitors offer a better price or product.
Excellent communication skills cannot be overemphasised in account management. Effective communication is crucial for making professional presentations to a group, establishing one-on-one rapport, writing detailed reports, and communicating via email and phone conversations. A good account manager clearly articulates the company’s products or services and explains the advantages to clients in a way that is persuasive without being pushy.
Although a good account manager shouldn’t be pushy, it’s important to not lose sight of the company’s goals and their role in generating results. By understanding client needs, building trust, and establishing a rapport, the account manager secures and maintains profitable accounts. In addition, this individual monitors sales activity and actively seeks ways to upsell products and services. They also utilise a successful client retention strategy and generate referrals from existing clients.
Good Business Judgement
A good account manager also has business insight. In the competitive marketplace, this individual is sensitive to industry shifts and business trends. They actively identify new areas of growth and pursue those opportunities. This individual objectively weighs the pros and cons, and balances data-driven decisions with experience and gut instinct to arrive at and execute the best decision.
Being a high performing account manager requires a combination of interpersonal and goal-oriented skills. Developing these five traits is essential to successfully securing, maintaining, and increasing client relationships that will achieve the company’s objectives.
Please submit your application or speak to a specialist consultant in Abacus on 02890313157 for a confidential career discussion. Did you know? Abacus is NI’s only Highly Rated Recruiter with 4.5 Stars for customer satisfaction (Independent review site Feefo).
If you think you have the right skills to join our team, then get in touch. If you know someone returning/re-locating to NI then www.belfastforlife.com holds the information on quality of life, cost of living etc.