11th February 2020

Technical Account Manager

Reference: BBBH17559

Location: London Job Type: Permanent Date Posted: 11/02/2020

Are you an experienced account manager within the technology / software industry?

Do you have a proven background of winning business and maintaining strong client relationships?

Would you like to work for an exciting, growing company with excellent earning potential?

We have a fantastic opportunity available to any driven & motivated account manager. If interested send your CV to [email protected]

The Role:

  • To retain clients within a support & services partnership. Typically supporting and managing 10 to 15 clients.
  • To upsell products/services and generate revenue from each of the clients through identifying new sales opportunities.
  • To gain a deep understanding of clients’ business and operations in order to provide a valued support partnership and an accurate technology roadmap (and budget).
  • To increase clients’ operational efficiency and in turn profitability through advising on the adoption of the right technology to run their business.
  • To ensure that clients remain happy with the service levels and to deal with any grievances and/or complaints about our service levels.

To succeed at account management, you must balance the needs of clients with the goals of the company. The following five traits encompass the skills, competencies, and behaviours you need to effectively manage both.

Knowledgeable
A good account manager is knowledgeable and understands the goals and priorities of the company. They embrace and display its core values. Also, the account manager knows the industry and the company’s products or services. In addition, this person understands the competition, as well as their strengths, weakness, and vulnerabilities. They know how to successfully compete against others in the same market by articulating the unique value or distinguishing quality of the company’s products or services.

Customer/Relationship-Oriented
A good account manager is also customer relations oriented. Clients have to trust their account manager to have their best interests at heart. This is done by nurturing the relationships and going the extra mile to foster an environment that values clients. Being open and honest about the company’s prices and business terms and being consistent over time are two key success factors. Trust will compel the clients to remain loyal to the company, even if competitors offer a better price or product.

Strong Communicator
Excellent communication skills cannot be overemphasised in account management. Effective communication is crucial for making professional presentations to a group, establishing one-on-one rapport, writing detailed reports, and communicating via email and phone conversations. A good account manager clearly articulates the company’s products or services and explains the advantages to clients in a way that is persuasive without being pushy.

Results-Oriented
Although a good account manager shouldn’t be pushy, it’s important to not lose sight of the company’s goals and their role in generating results. By understanding client needs, building trust, and establishing a rapport, the account manager secures and maintains profitable accounts. In addition, this individual monitors sales activity and actively seeks ways to upsell products and services. They also utilise a successful client retention strategy and generate referrals from existing clients.

Good Business Judgement
A good account manager also has business insight. In the competitive marketplace, this individual is sensitive to industry shifts and business trends. They actively identify new areas of growth and pursue those opportunities. This individual objectively weighs the pros and cons, and balances data-driven decisions with experience and gut instinct to arrive at and execute the best decision.

Being a high performing account manager requires a combination of interpersonal and goal-oriented skills. Developing these five traits is essential to successfully securing, maintaining, and increasing client relationships that will achieve the company’s objectives.

The Person:

  • A comprehensive understanding & technical sales experience within the technology services sector.
  • An understanding of current technologies (Cloud services, cyber-security, data management, managed support, virtualisation, connectivity, etc)
  • Proven solution sales, consultancy & account management experience within the IT Services and Managed Services Industry.
  • Technology subscription management experience
  • Service delivery experience

Next Steps:

Please submit your application or speak to a specialist consultant in Abacus on 02890313157 for a confidential career discussion. Did you know? Abacus is NI’s only Highly Rated Recruiter with 4.5 Stars for customer satisfaction (Independent review site Feefo).

If you think you have the right skills to join our team, then get in touch. If you know someone returning/re-locating to NI then www.belfastforlife.com holds the information on quality of life, cost of living etc.

The team in Abacus manage a range of permanent, contract and temporary appointments throughout UK and Ireland. You can find our terms and conditions and Privacy Policy on www.abacus.careers

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