Technical Analyst –

This leading decarbonising utilities company is looking for a technical Analyst to join there team right here in Belfast, as they continue on their IT roadmap journey.

What you’ll do

• Responsibility for providing root cause analysis to systems issues and management of third level support of solutions in production.
• Acting as a system expert by responding to and developing ad hoc queries and scripts, providing application support and updating legacy IT systems.
• Ensuring priority incidents are responded to and closed within the SLAs.
• Capturing and coordinating requirements on incidents.
• Engaging with internal customers/third parties to ensure the systems solutions continuously meet business requirements.
• Planning, design and documentation of IT systems.
• Liaising with internal customers to define functional and non-functional software specifications. Communicating business specifications in a clear and concise manner.
• Conducting a review of software development, test cases and evidence before applying changes to the production environment.
• You will work within the team to triage and investigate defects in production systems and producing workarounds for critical issues as well as change request for end-user systems.

What you need

• Proven experience in Salesforce components to include flow components/email alerts/validation rules.
• Proven knowledge of Windows batch code and Windows server OS.
• Knowledge of Salesforce reporting and databases.
• Ability to manage change sets and sandboxes within Salesforce.
• Knowledge of Apex class/ Apex trigger/ Java coding.
• Knowledge of Conga Composer or similar mail merging applications.
• Proactive approach to analysis, test and implement changes enforced through Salesforce Summer, Spring and Winter Releases.

Nice to have

• Good communication skills for liaising with users/third party support/Salesforce account executives. Understanding of License management and renewals.
• Knowledge and understanding of the Change Management lifecycle process.
• Experience of working within an Agile environment.
• Ability to present technical changes at Change Advisory Board for approval for live implementation.

What you get

• 23 days holiday per year (plus 11 statutory days)
• Annual cost of living review
• Bonus of up to 10% of your salary
• Excellent career progression opportunities
• Heath cash plan
• Opportunity to buy extra holidays
• Generous pension
• Car parking
• Employee assistance programme (counselling service)
• Family friendly policies including enhanced  maternity pay
• Wellbeing/L&D calendars
• Membership of sports and social clubs
• Subsidised gym membership
• Cycle to work scheme options

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
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