Technology Site Support Specialist – Travel Opportunities

Ogletree Deakins is looking for a Technology Site Support Specialist to join their biggest office outside of North America. This fantastic role with Ogletree Deakins is a great opportunity for some hands-on experience with some of the leading technologies, plus the opportunity to travel to their other offices – London, Berlin, Paris to name a few. Ogletree Deakins is not only a top 100 global law firm but also one of the largest labour, employment and immigration law firms in the US.  With 53 offices throughout the US and in Europe, Canada, and Mexico.

 

 

What you’ll do

•            Windows OS and application software installation, repair and support.

•            Imaging, deployment and support of desktops, laptops and peripherals including user profile provisioning.

•            Hardware installation, repair and support including printers, conference room A/V equipment, wireless access points and server room equipment.

•            Troubleshooting network connectivity from desktop and laptop computers.

•            Mobile device setup and support.

•            Telephone administration, setup and support. Including moves/adds/changes.

•            Provide excellent customer service and practice total contact ownership from acknowledgement to closure. Document problem description and resolution using ITSM system.  Participate in ticket creation, escalation and follow-up.

•            Keep current on the firm’s needs with regular communication with Office Administrator; be proactive in identifying technology solutions and preventing potential problems; act as the local office liaison and end-user advocate as it relates to technology.

•            Work with other technology department teams including Service Desk, Endpoint Administration, Applications team and Infrastructure team.

What you need

Required:

•            Four-year technical degree from an accredited college or university or equivalent work experience.

•            Minimum of four years’ experience in a technical support position.  Law firm experience a major plus.

•            Working knowledge of Dell and Lenovo laptops and desktops, Microsoft Windows OS, Microsoft Office Suite, Document Management System, Mobile devices and enterprise network.

•            Independent analysis and strong problem solving skills.

•            Strong customer service and communication skills (face-to-face, phone and email)

Preferred:

•            Law firm experience a major plus

•            Microsoft Office and Azure certifications

•            Help Desk Institute, ITIL Foundation and CompTIA A+ certification

•            Document Management System support experience

•            SCCM experience

•            Mobile Device Management experience

 

What you get

·                Holidays – 25 basic + 10 statutory days (bank holidays)

·                A Private Medical Insurance Plan, insured with AXA PPP

·                A Group Life Assurance Plan, insured with Unum

·                A Group Income Protection Plan, insured with Unum

·                A Dental Insurance Plan, insured with Cigna

·                An Employee Assistance Programme, provided by Unum LifeWorks

·                Subsidized gym membership 

 

 

Technology Site Support Specialist – Travel Opportunities

 

Ogletree Deakins is looking for a Technology Site Support Specialist to join their biggest office outside of North America. This fantastic role with Ogletree Deakins is a great opportunity for some hands-on experience with some of the leading technologies, plus the opportunity to travel to their other offices – London, Berlin, Paris to name a few. Ogletree Deakins is not only a top 100 global law firm but also one of the largest labour, employment and immigration law firms in the US.  With 53 offices throughout the US and in Europe, Canada, and Mexico.

 

What you’ll do

•            Windows OS and application software installation, repair and support.

•            Imaging, deployment and support of desktops, laptops and peripherals including user profile provisioning.

•            Hardware installation, repair and support including printers, conference room A/V equipment, wireless access points and server room equipment.

•            Troubleshooting network connectivity from desktop and laptop computers.

•            Mobile device setup and support.

•            Telephone administration, setup and support. Including moves/adds/changes.

•            Provide excellent customer service and practice total contact ownership from acknowledgement to closure. Document problem description and resolution using ITSM system.  Participate in ticket creation, escalation and follow-up.

•            Keep current on the firm’s needs with regular communication with Office Administrator; be proactive in identifying technology solutions and preventing potential problems; act as the local office liaison and end-user advocate as it relates to technology.

•            Work with other technology department teams including Service Desk, Endpoint Administration, Applications team and Infrastructure team.

What you need

Required:

•            Four-year technical degree from an accredited college or university or equivalent work experience.

•            Minimum of four years’ experience in a technical support position.  Law firm experience a major plus.

•            Working knowledge of Dell and Lenovo laptops and desktops, Microsoft Windows OS, Microsoft Office Suite, Document Management System, Mobile devices and enterprise network.

•            Independent analysis and strong problem solving skills.

•            Strong customer service and communication skills (face-to-face, phone and email)

Preferred:

•            Law firm experience a major plus

•            Microsoft Office and Azure certifications

•            Help Desk Institute, ITIL Foundation and CompTIA A+ certification

•            Document Management System support experience

•            SCCM experience

•            Mobile Device Management experience

 

What you get

·                Holidays – 25 basic + 10 statutory days (bank holidays)

·                A Private Medical Insurance Plan, insured with AXA PPP

·                A Group Life Assurance Plan, insured with Unum

·                A Group Income Protection Plan, insured with Unum

·                A Dental Insurance Plan, insured with Cigna

·                An Employee Assistance Programme, provided by Unum LifeWorks

·                Subsidized gym membership (cost to you is £20 pmth)

 

 

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
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