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Technical Support Specialist

Reference: 21542

Location

Belfast

Salary

£30000 - £35000

Job Type

Permanent

Date Posted

12 December, 2023

Abacus Careers are proud to be working exclusively with one of America’s largest law firms who are looking for a Technical Support Specialist to facilitate their sites IT Solutions. They are looking for someone who is energetic, ambitious and willing to be involved with the day-to-day running of the business.

Primary responsibilities include providing 1st and 2nd level technology support for attorneys and staff on a variety of hardware and software.  As part of a Regional support team, provide technology support for other offices in the region including travel to these locations as needed. The candidate will participate in firm and department technology initiatives as needed. 

Essential Functions:

The following are the most common duties/responsibilities of the position, but are not limited to:

  • Windows OS and application software installation, repair and support.
  • Imaging, deployment and support of desktops, laptops and peripherals including user profile provisioning.
  • Hardware installation, repair and support including printers, conference room A/V equipment, wireless access points and server room equipment.
  • Keeps accurate inventory of supported offices’ equipment.
  • Troubleshooting network connectivity from desktop and laptop computers.
  • Mobile device setup and support.
  • Telephone administration, setup and support. Including moves/adds/changes.
  • Provide excellent customer service and practice total contact ownership from acknowledgement to closure. Document problem description and resolution using ITSM system.  Participate in ticket creation, escalation and follow-up.
  • Keep current on the firm’s needs with regular communication with Office Administrator; be proactive in identifying technology solutions and preventing potential problems; act as the local office liaison and end-user advocate as it relates to technology.
  • Work with other technology department teams including Service Desk, Endpoint Administration, Applications team and Infrastructure team.
  • Consistently act in support of overall firm and department initiatives, goals and objectives.

Education and Experience Qualifications:

Required:

  • Four-year technical degree from an accredited college or university or equivalent work experience.
  • Minimum of four years’ experience in a technical support position.  Law firm experience a major plus.
  • Working knowledge of Dell and Lenovo laptops and desktops, Microsoft Windows OS, Microsoft Office Suite, Document Management System, Mobile devices and enterprise network.
  • Independent analysis and strong problem solving skills.
  • Strong customer service and communication skills (face-to-face, phone and email)

Preferred:

  • Law firm experience a major plus
  • Microsoft Office and Azure certifications
  • Help Desk Institute, ITIL Foundation and CompTIA A+ certification
  • Document Management System support experience
  • SCCM experience
  • Mobile Device Management experience

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion.
We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland.
If you are experienced and/or professionally qualified we can support your job search.
Terms and Conditions and Privacy Policy on www.abacus.careers
ABACUS ACTS AS A RECRUITMENT BUSINESS AND CANNOT PROVIDE VISA SPONSORSHIP TO APPLICANTS.
APPROPRIATE UK WORK PERMISSION IS REQUIRED IN ORDER TO APPLY FOR THIS POSITION.


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