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ICT Administrator – Part Time – 18hrs

Reference: 20110

Location

Belfast, County Antrim

Salary

£18000 - £20000

Job Type

Permanent

Date Posted

14 July, 2022

Then this exciting role with one the largest property developers in Northern Ireland. This company values people over profit and offers flexitime with flexible working hours. With the option to work in their Belfast or Holywood offices, within a small team of around 5-6. This is a fantastic opportunity to learn and develop your skills.

What you’ll do

·        Contribute to the overall administration of the ICT Department ensuring that administrative procedures are adhered to.

·        Participate in call handling, system input, ticket logging, processing and maintaining, records, handling correspondence, updating ICT business systems and providing information in a timely manner to the Head of ICT and Managers.

·        Report problems swiftly and ensure outputs do not compromise ICT systems or infrastructure and all actions are carried out in the best interests of the Association.

·        Assist the Managers as and when required and to act in their support with the provision of any other relevant information.

·        Support the business in identifying any IT requirements.

·        Produce reports, spreadsheets and information packs as directed.

·        Create and maintain databases for department systems.

·        To effectively communicate internally and externally e.g. answer telephone, deal with queries and answer correspondence.

·        Support the administration of planned maintenance, servicing, response maintenance and adaptations, and database.

·        Contribute to corporate and departmental project work as directed.

What you need

·        at least 5 GCSE’s or equivalent to include English and Maths (at a minimum of Grade C)

·        AND 2 years’ relevant administration experience.

·        IT literate with demonstrable experience of Microsoft Office to include excel spread sheets.

·        Excellent customer service skills.

·        Ability to handle sensitive and confidential information and report with accuracy and attention to detail.

ICT Admin Page 1 of 4 June 2022 Job Description Job Title : Administrator Department : ICT Responsible to : ICT Manager – Support Job Purpose : Provide administrative support across the range of functions within the Department. This includes the efficient and effective maintenance of all administrative procedures with regard to the key aspects of the Department’s work. Principal Duties & Responsibilities The post holder will provide administrative support and contribute to the overall smooth running of the ICT department by:- 1.0 Best Practice 1.1 Provide support to internal clients, escalating issues as necessary. 1.2 Make suggestions that will improve performance, customer service and promote value for money. 1.3 Handle confidential and commercial information with discretion and in accordance with Data Protection principles. 1.4 Contribute to the effective delivery of a quality service through the formulation, review and proper implementation of policies and procedures. 1.5 Build strong relationships and ensure exemplary customer service is delivered. 2.0 Administrative Duties 2.1 Contribute to the overall administration of the ICT Department ensuring that administrative procedures are adhered to. 2.2 Participate in call handling, system input, ticket logging, processing and maintaining, records, handling correspondence, updating ICT business systems and providing information in a timely manner to the Head of ICT and Managers. 2.3 Report problems swiftly and ensure outputs do not compromise ICT systems or infrastructure and all actions are carried out in the best interests of the Association. 2.4 Assist the Managers as and when required and to act in their support with the provision of any other relevant information. 2.5 Support the business in identifying any IT requirements. 2.6 Produce reports, spreadsheets and information packs as directed. 2.7 Create and maintain databases for department systems. 2.8 To effectively communicate internally and externally e.g. answer telephone, deal with queries and answer correspondence. 2.9 Support the administration of planned maintenance, servicing, response maintenance and adaptations, and database (IBS Open Housing). 2.10 Contribute to corporate and departmental project work as directed. ICT Admin Page 2 of 4 June 2022 3.0 General 3.1 Undertake activities, where appropriate, representing the Association in a respectful and mutually supportive manner to external groups or the general public. 3.2 Conduct all activities in a manner which is safe to yourself and others acting at all times in accordance with the Health and Safety Policy. 3.3 Employees represent the Association and should attend work neat, tidy and clean in appearance which includes their work area/clear desk in line with the Code of Conduct and Health and Safety policy. 3.4 Undertake other delegated duties appropriate to the scope and function of the grade of post including cover duties during periods of absence e.g. sickness, annual leave. 3.5 Promote and ensure compliance with the Association’s statutory Equality Duties. The post is based at Belfast and Holywood. However, due to the nature of the Association’s stock, this post has a mobility clause in that the post holder must be prepared to work as directed and support as and when required other locations. The post is also subject to flexible working. All employees have a personal responsibility to promote and to support measures designed to create a working environment that is free from harassment or discrimination on the grounds of gender including gender reassignment, pregnancy or maternity, marital or civil partnership status, sexual orientation, race or ethnic origin, religious belief, political opinion, national identity, age, disability or whether or not they have dependants. This job description is not exhaustive and may be amended to facilitate changes in the better organisation of Radius activities and following consultation with the Job Holder. Radius operates a ‘No Smoking’ policy which includes the use of devices such as e-cigarettes. ICT Admin Page 3 of 4 June 2022 Person Specification – Administrator: ICT ESSENTIAL CRITERIA (demonstrate on application form) 1 Good general level of education to include at least 5 GCSE’s or equivalent to include English and Maths (at a minimum of Grade C), AND 2 years’ relevant administration experience. 2 IT literate with demonstrable experience of Microsoft Office to include excel spread sheets. 3 Excellent customer service skills. 4 Ability to handle sensitive and confidential information and report with accuracy and attention to detail. SPECIALIST KNOWLEDGE (tested at interview) – Excellent communications skills, verbal and written. – Excellent planning and organisational ability. – Flexible approach to work. – Motivated to deliver exemplary service. – Team focus. Please note: – Applicants will be required to provide confirmation of relevant qualifications / memberships. – Successful applicants may be required to complete a Basic Disclosure Check. Having a criminal conviction will not necessarily debar an applicant from working with the Association. Disclosure information will be handled in line with the Access NI Code of Practice and the Rehabilitation of Offenders (NI) Order 1978. – The Association reserves the right to shortlist on the desirable criteria if necessary. ICT Admin Page 4 of 4 June 2022 CORE COMPETENCIES At Radius, we put our customers at the centre of all we do. The overall purpose of the Association is to make a positive difference by providing homes, support and care for people, building neighbourhoods and empowering communities. Our values are aligned to this and focus us on what we are about. The behaviours we want our employees to have are outlined below and will help us deliver a quality service to our customers. Competency Definition Change and Continuous Improvement Radius employees will have initiative, be innovative and seek out opportunities to create effective change. They will learn from what has worked as well as what has not, being open to change and improvement and working in ‘smarter’ more focused ways. For leaders, it is about creating and encouraging a culture of innovation and allowing people to consider and take informed decisions. Leading and communicating Radius employees will have pride and show enthusiasm for the services they provide, communicating purpose and direction with clarity and openness. They will support the principles of fairness of opportunity for all. For leaders, it is about being visible, establishing a strong direction and future vision; managing and engaging with people in a straightforward, truthful, and open way. Managing Performance Radius employees will have a focus on delivering timely performance, taking responsibility and accountability for quality outcomes. They will work to agreed goals and activities, and deal with challenges in a responsive and constructive way. For leaders, it is about setting clear, aligned performance goals and objectives for self, others and the organisation. Customer Focus Radius employees will establish the needs of customers and strive to ensure that these are met. They will understand the needs and expectations of customers to enable the effective delivery and development of an appropriate quality service which exceeds customer expectations. For leaders it is about seeking feedback, involving customers and consulting broadly on customer needs Working with Others Radius employees will work collaboratively, sharing information appropriately and building supportive, trusting and professional relationships with colleagues. For leaders it is about being approachable, delivering business objectives through creating an inclusive environment, welcoming challenge however uncomfortable. Valuing Equality and Diversity Radius employees will treat everyone with professional and personal respect, behaving ethically and with integrity and promoting fairness and recognising the value of diversity. For leaders it is about creating a work culture and practices that recognise, respect, and value diversity for the benefit of the association.

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
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