Knowledge Management Team Lead

Do you have experience in people management?

Do you have a flexible open mind?

Do you have 5 years’ experience working in a professional services environment?

Abacus are working exclusively with Ogletree Deakins to recruit a Knowledge Management Team Lead. Ogletree Deakins is one of the largest labour, employment and immigration law firms in the US and is a top 100 global law firm. There is a team +2300 staff in 53 offices throughout the US, Europe, Canada, and Mexico. The Knowledge Management (KM) Department at Ogletree Deakins has an exciting opportunity for an experienced Team Lead to join the Knowledge Management team. This position will help to build and manage the Belfast based KM team that includes:

• Research Services – high quality legal and business research
• Practice Analytics – analytics, data visualization, AI (Artificial Intelligence), and related services and solutions
• Content Management – content management for both internal and client facing tools

In addition, this position will work closely with the KM Program & Delivery Manager on key projects for the KM Innovation & Solutions team as well as projects for the overall KM Department.

Key Responsibilities

• In coordination with U.S. based Team Leaders

   

• Interview, hire, and onboard new KM team members in Belfast
• Monitor and ensure the high performance of team members by carrying out individual feedback meetings and performance reviews
• Provide fair, honest, and timely feedback on quality of work
• Manage and review staff training and development including training plans
• Manage the performance of KM team members in Belfast to ensure excellent standards of service delivery
• Support team members in consistently delivering high quality work, building a culture of ‘first-time right’ levels of accuracy
• Ensure KM team members have an in-depth understanding of and responsiveness to business needs and expectations
• Liaise with the KM Program and Delivery Manager and other Team Leaders in the U.S. to facilitate the efficient and timely delivery of work in each department (i.e., Research Services, Practice Analytics, and Content Management)
• Participate in discussions on process enhancements, workflow, and improved ways of working, contributing to and building a culture of continuous improvement within the department
• Proactively manage team capacity with the ability to react quickly and appropriately to changes in demand and business needs
• Prioritize work based on our KM service model
• Ensure continuity of service through appropriate resourcing

• Build the Ogletree Deakins KM brand and culture representing the KM team to the Belfast leadership team and office
• Build a culture of collegiality, ensuring an atmosphere of openness, honesty, and respect, where team members support and encourage each other in delivering the best possible outcomes
• Drive continuous service improvement, taking initiative and encouraging others to look for innovative, creative, and technologically advanced solutions in meeting team and firm objectives
• Assist the KM Program and Delivery Manager on key projects for the KM Innovation & Solutions team and overall KM department

Key Requirements

• University degree or equivalent experience
• 5+ years working in professional services, knowledge management or a related role
• 3+ years of experience managing direct reports
• Experience with project management terminology and concepts including agile
• Exceptional computer skills with the ability to learn new software applications quickly
• Excellent customer service skills with an unwavering “can-do” attitude
• Excellent interpersonal skills and the ability to communicate professionally and effectively at all levels
• Ability to remain calm under pressure
• Strong verbal and written communication skills
• Ability to self-start and take the appropriate initiative daily
• Excellent client service skills gained in a busy deadline-driven environment
• Ability to show initiative, solve problems and make appropriate recommendations
• Comfortable with decision-making in time-sensitive, pressurized situations and to work on own initiative with limited supervision
• Excellent planning and organizational skills, with proven ability to manage conflicting deadlines and delegate as appropriate
• Enthusiastic, responsive, and proactive
• Committed to continuous service improvement and innovation
• Ability to identify training needs, build training plans and deliver content as appropriate

Technical Skills

Proficient in all Microsoft applications, including but not limited to Word, Excel, PowerPoint, Outlook, SharePoint, Teams, and Document Management Systems. Proficiency with Smartsheet, automation tools, request tracking and project management tools a plus.

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
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