Messaging Support Analyst

A Messaging Support Analyst is needed to join a global law firm. Working within the Global Service Management team, the successful candidate will be accountable for maintaining and upgrading current infrastructure and applications.

Responsibilities:

Providing 3rd line support and maintenance in the following areas:

• Microsoft Exchange Email Services including Microsoft Outlook
• Blackberry Enterprise Server
• Mimecast Messaging Services
• Clearswift Mimesweeper
• PGP Universal Server
• Symantec Enterprise Vault
• MessageOne BCPDR services
• Microsoft Lync collaboration services
• Mailscape Monitoring
• Quest MessageStats Reporting
• MobileIron Mobile Device Management
• Providing 3rd line support for the timely resolution of incidents and problems.
• Executing regular maintenance and monitoring tasks.
• End-to-end ownership of incidents, ensuring accurate and timely updates are maintained through Assyst.

 Essential requirements:

• 2-3 years Exchange 2010 experience minimum
• Email Gateway Exposure: Websense, clear swift Mailsweep, Mimecast etc
• Call management software: ServiceNow or others
• Outlook 2010
• Lync 2013 infrastructure
• PGP or other email encryption software
• Backup Technologies
• Hardware Load Balancer experience desirable
• MDM experience: MobileIron
• Bes10

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
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