Account Operations Consultant

You will be joining a team of professional consultants, supporting bespoke learning and coaching programmes. Representing the organisation, ensuring to provide world-class service to clients and delegates.

Do you have experience managing administrative operations?

Are you an excellent communicator both verbal and written?

Do you have a passion for providing excellent customer service?

Your key responsibilities

• Managing and communicating with programme delegates on all aspects of their programme including issuing joining instructions, collecting feedback, monitoring mailboxes, and sending out calendar invitations
• Setting up workshops (face to face and virtual), learning platforms and diagnostics as required
• Communicating with clients regarding programme logistics including workshop dates and locations
• Booking associates and coaches
• Maintaining and updating trackers
• Supporting the smooth administration of all client programmes
• Handling customer enquiries and calls
• Logging enquiries and complaints (when they arise)
• Supporting and conducting administrative activities to enable key service user journeys through our services such as setting up accounts, processing bookings and generating invoices
• Supporting the learning evaluation team with the preparation and distribution of feedback surveys and analysis of results

Skills and attributes for success

We are looking for Account Operations Consultant who have experience in client administration in a fast-paced environment such as a professional services firm operational delivery centre or similar. For this role, the ability to collaborate effectively with colleagues and good attention to detail with the ability to accurately follow agreed processes are key requirements.

To qualify for the role you must have

• Experience of managing administrative operations
• A commitment to delivering exceptional client service with good stakeholder management skills
• Good organisational skills

Ideally, you’ll also have

• Experience of delivering HR related services such as learning, education or workforce analytics
• Data analysis skills

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
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