Customer Booking Administrator

Our client is seeking a highly organized and detail-oriented Booking and Enquiries Administrator to join their healthcare team. The ideal candidate will be responsible for managing the booking and enquiry processes for our healthcare services, providing excellent customer service to clients and stakeholders.

Key Responsibilities:

Receive and process booking and enquiry requests from clients, patients and stakeholders

Respond promptly and professionally to enquiries via email, telephone, and in-person

Coordinate with healthcare providers and other team members to ensure that all enquiries and bookings are handled efficiently and effectively

Maintain accurate and up-to-date records of bookings and enquiries, ensuring that all necessary information is entered into the appropriate systems and databases

Prepare and send out booking confirmations, invoices, and other relevant documentation as required

Monitor and manage the booking schedule, ensuring that all appointments are scheduled appropriately and any issues are addressed promptly

Assist with general administrative duties as needed, including filing, data entry, and record keeping

You will offer a very professional and personable customer facing and engagement style; in person and on the phone and email.  

Requirements:

Proven experience in a customer service or administrative role, preferably within the medical / healthcare industry

Excellent communication skills, both written and verbal

Strong organizational skills and attention to detail

A good standard of education 

Ability to work effectively both independently and as part of a team

Proficiency with Microsoft Office Suite and other relevant software and technology

Ability to handle confidential information with discretion and professionalism.

There is an urgency to this appointment so if you need an opportunity right away, send your CV to Abacus asap.  

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
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