Administrator

The Knowledge & Innovation (K&I) department at Ogletree Deakins has an exciting opportunity for an experienced Administrator to join the team. The successful candidate will play a crucial part in enhancing our ability to serve both internal and external clients through content and program coordination. This position will curate knowledge assets and support various knowledge sharing processes and tools. The Administrator also works with various K&I departments to handle both internal and external client requests and will aid in other key functions as needed. 

Responsibilities:

Help support systems where K&I manages content; perform routine data entry and updates to content. This includes substantive content, spreadsheets, databases, lists, and administrative calendars.

Support projects and programs by scheduling and attending meetings, aiding in preparing materials for meetings and workshops, handling status reporting and metrics, taking notes and tracking attendance, creating, and keeping project plans and distributing as needed, as well as managing task lists.

Provide product support by taking part in user acceptance testing, troubleshooting and other functions related to product management.

Coordinate training including organizing, updating, and supporting training resources (internally and externally).

Participate in program planning, analysis and reporting for management.

Create, support and document program data, workflows, automation, and processes for assigned program offerings and activities. Ensure that all changes in programs and outcomes are consistently well documented.

Provide support to internal and external clients, ensuring their needs are met and issues are resolved promptly.

Continuously assess and refine operational processes to improve efficiency and effectiveness.

Provide content management services to create, review, and refresh content on the firm’s internal and client facing tools; adhere to retention policies and manage taxonomy updates.

Support reporting of analytics and metrics and recommend updates based on data , such as around site and content performance.

Support technology updates on the firm’s internal and client facing tools.

Aid with other administrative requests as they arise across the K&I function.

Essential Criteria:

Bachelor’s degree with 2 or more years of experience in coordination and/or administration of operational projects.

Experience in a customer service role with an unwavering “can-do” attitude and commitment to excellence in customer care.

Proven ability to create correct, prompt and visually appealing reports, metrics, and presentations.

Exceptional computer skills with the ability and willingness to learn new software applications quickly.

Experience of navigating and maintaining intranets and extranets, such as SharePoint.

Knowledge of content management principles and best practices is advantageous.

Excellent interpersonal skills and the ability to communicate professionally and effectively (verbally and in writing) at all levels, both internally and externally.

Ability to manage time effectively, working across different time-zones to meet critical deadlines.

Ability to remain calm under pressure and   juggle multiple, often competing, priorities.

Ability to work both independently and collaboratively as part of a cross-functional team.

Ability to interpret instructions and follow through to completion.

Ability to pay close attention to detail and perform quality checks on work products.

Comfortable with periods of ambiguity and rapidly changing priorities.

Intermediate or advanced Excel skills.

Familiarity with Smartsheet is preferred.

Law firm experience preferred but not required.

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion.
We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland.
If you are experienced and/or professionally qualified we can support your job search.
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