Administrator

Our client has a fantastic opportunity for a Service Coordinator/Administrator to join an experienced team in their head office in Cookstown, to provide breakdown support to customers, process bookings for plant service, inspections and repairs while contributing to excellent levels of customer service.

What you’ll do:

Provide breakdown support to customers, expedite service team response, monitor progress, and communicate to all parties.

Prioritise in house repair tasks to service team and advise sales staff on availability.

Run routine service and repair reports.

Ensure all Service department procedures are followed, and all documentation is accurately completed and filed.

Ensure the organisation Damage procedure is adhered to and liaise with customer as required.

Demonstrate excellent customer service in terms of attitude and action.

What you’ll need:

Resilience, dependability and have a passion for providing great customer service.

Work well as part of a team and have strong written and verbal communication skills.

Energy and drive to get things done.

IT literate – working knowledge of CRM and ERP systems.

Minimum of 5 GCSE’s to include Maths and English.

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
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