Operations Manager

Our client is seeking to recruit an Operations Manager , you will be joining an award winning marketing agency. A company who strive to help their clients brand, you will be joining a team of ambitious and innovative individuals

Key Responsibilities

Accountable for daily operations to ensure the smooth running of the business, while ensuring the business is well coordinated and productive by managing its procedures and coaching the team.

Work alongside the team to ‘keep our house in order’ in terms of back-office support, enabling client teams to focus on world class delivery and exceeding client expectations.

Improve the operational systems, processes, and policies in support of organisations mission – specifically support better management reporting, information flow and management, resource utilisation, business process and organisational planning.

Maintain and promote positive, effective relationships both internally and externally with colleagues, clients, and all stakeholders.

Constantly assess, question, and improve key business functions order to drive competitive advantage for the agency.

Implement the use of business reporting metrics across the business to monitor performance including project health, resource utilisation and team health.

Become the company’s go-to problem solver, helping relieve the strain on other management and the CEO.

Provides oversight of current projects, engagement of new client projects and coordination of tasks that lead to quality product delivery.

Assist with any specials projects as required by the business.

Help the management team map out career development plans for their teams as part of a wider workforce plan linked to the company vision and commercial objectives.

Help recruit, retain, develop, and manage staff in accordance with legislation and Company policy.

Help set and manage client expectations on major accounts by assisting with accurate scoping (reflected in contracts) and developing SLAs at the onset of relationships.

Assist the management team in dealing with any client issues and complaints, smoothing relationships, and investigating internally.

Lead, inspire and manage your team, ensuring their ongoing professional development and the retention of key staff.

Provide highly visible, professional management and leadership across all operational areas of the business on a day-to-day basis, maintaining the highest levels of staff engagement.

Contribute innovative ideas and look for ways to increase value on client/internal projects and future-proof the business.

Help the management team deliver against the company vision and commercial targets.

Essential Criteria

At least 3 years’ experience in a similar role.

Strong background and work experience within the Digital Marketing Industry.

Knowledge and experience in organisational effectiveness and operations management implementing best practices.

Excellent people manager, open to direction

Excels at operating in a fast-paced environment

Experience of using project management and CRM software

Excellent critical reasoning and problem-solving skills

Desirable Criteria

Experience within a Digital Agency environment

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
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