Revenue Protection Officer

Our client is a family-feel business within the utility sector looking to recruit a Revenue Protection Officer. They are an award-winning company, that puts their staff at the heart of the business. As a result, you will receive competitive salary and fantastic range of benefits, along with training and development programmes to develop your skills.

 

The role

Reporting to the Revenue Protection Lead, the Revenue Protection Officer will assist with Revenue Protection duties within the Billing Department. The post holder will play a key role in identifying situations where revenue is potentially at risk, and ensuring all customers are billed for the energy they have consumed. The post holder will assist the Revenue Protection Lead with all Revenue Protection and assurance activities ensuring robust processes are in place to minimise revenue leakage.

 

Main duties and responsibilities

Key priorities

• Gain thorough knowledge of market procedures and industry best practice relevant to Billing and Revenue Protection operations

• Ensure compliance with legal, licence and commercial requirements

• Monitor consumer gas usage and conduct metering analysis to identify and investigate potential Revenue Protection situations

• Complete debt recovery and credit management activities in line with Revenue Protection policy

• Process customer refunds, site works requests and sundry invoices

• Assist Meter Reading Team with long-term meter inaccessibility issues

• Proactively identify non-burning meters and recoup network connection and disconnection costs

• Complete monthly and annual data analysis within the department to highlight discrepancies in billed volumes, meter readings and meter information held within the billing system

• Work closely with other internal departments to enhance Revenue Protection procedures and policies

• Gather intelligence from the external environment to aid Revenue Protection investigations

• Assist with system improvements and business changes

• Process account history requests and ensure timely resolution of claims and disputes

• Case management for small claims, county court and warrant applications

• Conduct annual meter read and usage analysis to assist with Network Operator processes

• Any other duties as directed by the Customer Billing Manager or Revenue Protection Lead

Qualifications/Requirements

Essential:

• Minimum of 5 GCSEs at Grade C or above (or equivalent) including English & Maths

• Excellent communication skills (written and oral) in dealing with internal and external relationships

• Excellent IT skills with experience in manipulating data on Excel

• Excellent analytic and problem solving skills

• Previous experience resolving customer queries

• Ability to process large volumes of information quickly and accurately

• Ability to prioritise workload in a fast paced environment

• Self-motivated, with an ability to work independently

Desirable:

• Previous experience in customer focussed role in a financial environment

• Previous experience working in a regulated utility business

• Relevant third level qualification; Mathematics/Economics/Statistics discipline will be preferred

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
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