IT Support Analyst

Our high value client, based in Belfast City Centre, is looking for a talented 1^st line support engineer to assist with their in-house IT Support. This role will be focussed on using the service desk and providing user support, along with other project work. The role will involve monitoring and responding to service desk queues, prioritising work and escalating incidents to team members when required.

Roles and Responsibilities:

• Building and installing devices
• Software rollout
• Troubleshooting hardware and software faults
• Must have a good basic knowledge of Windows 2016/2019 servers
• Good knowledge and understanding of SQL querying and data manipulation
• Prior experience with Windows 10/11 clients
• Able to use Azure Virtual Desktop
• Ability to provide administration in Office365 Suite and TCP/IP networking
• This ranges from the roll out of new equipment, software and telephony systems
• We also have an exciting list of ongoing infrastructure and networking projects including moving users to Azure Virtual Desktop
• LAN/WAN/VPN connectivity – Cisco and Palo Alto
• SQL Skills: Basic understanding of SQL querying and data manipulation for troubleshooting and reporting purposes
• Specialist software–e.g. case management(liberate), digital dictation (BigHand), legal accounts
• PCs, laptops
• Peripherals (monitors, desk mounts, docking stations, etc.)
• Upkeep and maintenance of hardware inventory records
• VMware servers
• Router/hubs/switches/wireless/telephone system
• Managed iPhones

This is a great learning opportunity for the right candidate.  We adopt a ‘learn by doing’ approach, offering support and training where required. It is a unique opportunity to learn and build experience, across a whole range of IT skills, in a fast-paced environment.

Hours:

7 hours per day, 5 days per week. The team covers first line support from 8am to 6pm.

The IT Support Analyst will be required to be flexible within these core hours.

Required:

• Proven 3-4 years’ experience in IT support role.
• Have 1st through 3rd level Experience or IT professional qualification.

Individual:

You will be hardworking and motivated. Ideally able to explore and resolve first line queries, using problem solving skills and technical knowledge to communicate clearly and professionally with service users at all levels.

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion.
We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland.
If you are experienced and/or professionally qualified we can support your job search.
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