IT Support Manager

Abacus are working exclusively on an IT Support Manager role, with a global professional services firm based in Belfast.

The ideal candidate will have 5+ years of management experience, across 1^st, 2^nd, 3^rd Line Support teams, with high levels of experience across Microsoft 365 solutions and cloud-based environments.

Responsibilities:

• Delivering excellent services to all users across the whole organisation
• Delivering support services to all users including 1^st, 2^nd and 3^rd line support
• Ongoing supply, monitoring and maintenance of cloud and physical infrastructure including networks and desktop equipment
• Managing the user series team members ensuring a constant drive for high levels of user service
• Delivering value and performance from external vendors on SLAs and services
• Implementation of new technologies as appropriate
• Work with the wider IT team to ensure a secure, available, effective and reliable computing environment across offices
• Set up and configure new IT equipment, including imaging and setup of new desktops & laptops

Experience:

• Degree in IT or computer science
• Strong experience in cloud-based environments including IaaS, PaaS, SaaS and cloud telephony platforms
• 5+ years’ experience in a support manager role
• High levels of experience and knowledge of the Microsoft 365 solutions including office applications, teams, Sharepoint etc
• Experience in establishing and maintaining an IT network and equipment
• Experience of managing 3^rd party vendors and advising on new technical solutions
• Demonstrated problem solving skills.
• Strong verbal communication and listening skills
• Demonstrated customer service skills and ability to build strong customer relationships

Perks:

• Attractive salary
• Excellent bonus
• Hybrid working
• Pension plan
• Private medical & dental

Next Steps:

Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.

The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.

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