Application Support Specialist

A global Law firm need an App Support Analyst to join the Global Service Management team, who are responsible for shaping and running the firm’s applications and infrastructure.

Responsibilities:

• Providing Global 3rd line support and maintenance of core applications within the firm, including strong knowledge of the following: 3E, Intapp Open and Carpe Diem.
• Management of the SQL platform across the various tiers of service
• Understand all the upgrade and maintenance work to ensure stable, performant and supportable operation.
• Understand the operation of the applications in order to: Perform schema updates; Tune and refine indexes to achieve optimum performance; ETL; Implement solutions for CTE/production; Implement data layer disaster recovery services; Perform performance and stress tests in CTE.
• A good understanding of the OS, virtualisation, hardware, replication and storage technologies used to support the SQL platform.
• End-to-end ownership of incidents, ensuring accurate and timely updates are maintained through Assyst 
• Accountable for the management and maintenance of systems and services, by ensuring they are fit for purpose and available at all required times.
• This includes maintaining and optimising applications and infrastructure; and bringing new releases into production.

 Key requirements:

• Minimum 3 years IT experience with at least 1 years’ experience in a 3rd line role supporting a number of the technologies listed.
• It is vital to have in-depth knowledge of Microsoft SQL Server and MCP/MCDBA accreditation preferred.
• Detailed practical knowledge of the operation and maintenance of IT infrastructure and services within a Microsoft technology environment.
• It is desirable to have experience of: TSQL and Powershell, SQL High Availability and DR, Web/REST/API services, Biztalk Support, Workflow management and Finance system management.
• Strong organisational skills with a proven track record in a challenging support department.
• Commitment to rapidly resolve incidents using a logical and structured approach to problem solving.
• Ability to make sound decisions under pressure.
• Strong commitment to excellent customer service.

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
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