Desktop Support Engineer

The Abacus Careers team are exclusively supporting The Bank of London to appoint the most talented professionals from the local marketplace as they build their new Belfast based ‘UK Centre of Excellence’.

The Bank of London is a leading-edge technology company and the world’s first purpose-built global clearing, agency, and transaction bank. We leverage our patented technology innovations and differentiated bank capabilities to lift economies and communities by powering the borderless economic infrastructure of the future. 

Why join?

You’ll be joining an extraordinary team of technologists who will be solving problems nobody has thought possible before.

Bank processes that usually take 30 days will be completed in real-time via The Bank of London’s patented technology.

This is without doubt, the biggest new entrant to Northern Ireland in recent years. Join today and gain experience that will set you up for life.

You:

We are looking for an experienced Desktop Support to utilise their existing skills, as well as developing new ones to help deliver first-class IT support to the organisation. You will be a confident communicator able to engage with all levels of staff in a positive manner.

WHO WE ARE LOOKING FOR

• Providing day to day 1st and 2nd level support for both hardware and software
• Ensuring that incidents and support requests are responded to in a timely manner and that all escalations are logged and assigned to the correct team members
• Working in conjunction with other IT teams and the business to ensure the successful resolution of any desktop related issues.
• Supporting setting up desktops and troubleshoot, repair and maintain computer equipment (e.g. servers, desktop computers, printers, etc).
• Work with hardware vendors to resolve equipment failures/problem
• Proactive intervention and monitoring to prevent incidents when required

WHAT YOU BRING

• Experienced in providing technical desktop service, and managing hardware, software, and networking related matters
• As this role is internally facing, we are looking for someone with a high level of customer service and excellent communication skills
• A passion for technology
• The ability to work to tight deadlines, build relationships and work with users in a professional, confident and friendly manner
• Have comprehensive experience in MS Office 365 suite, Azure AD, Exchange, and Endpoint Manager.
• Experience in Sharepoint support would be highly desirable.

Benefits

• 43 days holidays
• Up to 15% pension
• Private healthcare
• Stock options
• Physical wellbeing (£800 a year gym contribution)

Diversity

The Bank of London is an equal opportunity employer committed to inclusion, diversity and belonging. All qualified applicants are welcome and will receive consideration for employment without regard to race, colour, age, religion or religious expression, sex, sexual orientation, gender or gender identity and expression, transgender, national origin, or military veteran status.

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
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