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IT Client Services Analyst – Global Financial Services Company

Reference: 20108


Belfast, County Antrim


£30000 - £35000

Job Type


Date Posted

31 August, 2022

This global financial service company is looking for an IT client services analyst to join their Belfast office. The Ideal candidate will have 2-3 years’ experience in a support engineer role with experience using SQL, FTP and Windows services. With fantastic opportunities to develop and grow your career within a global company.

What you’ll do

  • Provide first and second line support to internal stakeholders and clients.
  • Monitor file transfers to and from clients, escalating where necessary
  • Provide technical support for business applications, troubleshooting software and hardware, liaising with internal stakeholder, and clients where necessary.
  • Thorough documentation of all changes via incident management processes
  • Incident management and change management procedures.
  • Provide support to any other IT related issues.
  • Experience dealing with a range of internal stakeholders and clients.
  • Provide excellent customer care to all internal stakeholders and clients.
  • Have the opportunity to work on projects as well as support

What you need


  • Have 2-3 or years’ experience in a managed Support Engineer role
  • Proven experience with SQL, FTP, Windows Server / Services
  • Liaise with team members and escalate tickets to senior engineers where appropriate
  • Strong troubleshooting experience.
  • Confident to use initiative to solve problems.
  • Excellent Customer Services engagement with good communication skills and interpersonal skills
  • Ability to maintain good working relationships both with internal team members, internal stakeholders and clients.


  • Financial services experience
  • 3rd level qualification
  • Interest in technology
  • Order management technologies
  • Advent technologies

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
Terms and Conditions and Privacy Policy on www.abacus.careers

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