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Liability Claims Handler





£25000.00 - £30000.00

Job Type


Date Posted

13 April, 2021

Liability Claims Handler – Belfast


  • Abacus Professional Recruitment are exclusively working with a National Loss adjusting firm who are seeking to add to their growing team. Our client is focused on putting their people first and can proudly boast 100% retention of staff over the past 4 years.


  • Demonstrate a high level of technical quality and service delivery.
  • Obtain high quality evidence by investigation, utilising the field force as appropriate, in a timely manner (supported where required by photographs, witness statements and other appropriate evidence) to be able to properly conclude a on civil liability, indemnity and quantum issues as appropriate in compliance with prevailing client requirements.
  • Instruct the internal field force to investigate claims as appropriate.
  • Escalate claims or issues, either outside license or as required by company procedures.
  • Fully, accurately, and properly utilise and complete IT claims management systems, including a Case Plan where appropriate.
  • Communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact, ensuring that claims are proactively managed.


  • Minimum 2 years claims handling experience of EL/PL claims for corporate or commercial clients.
  • Cert CILA/Cert CII/APA qualified or willing to work towards.
  • Experience of the Injuries Board process would be advantageous.
  • Excellent knowledge of EL/PL related technical and regulatory issues and knowledge of personal injury.
  • Excellent communicator with sound case management and negotiation skills.
  • Ability to work both as part of a team and under own initiative.
  • Ability to work accurately under pressure, adhering to strict deadlines and service standards.
  • High degree of IT literacy / competency.
  • Excellent customer service skills/best practice
  • Excellent organisational skills


  • Competitive salary, contributory pension, death in service and performance related bonus.

Primary Contact:

  • Nicky Strutt

Next Steps:

Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.

The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.

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