Service Automation & Operations Engineer – DevOps

This Global Law firm is looking for an DevOps Engineer to join their expansive team. This is a fantastic opportunity to take your career to the next level working with some of the leading tech.

What you’ll do

–          Develop the monitoring, operating and provisioning solutions for technology services used by the firm:

–          Work with IT Process and 3rd line support teams to define SLAs on new and existing services.

–          Work with Testing Manager to define test cases against the SLAs.

–          Work with Global Service Desk and 3rd line support teams to define provisioning requirements.

–          Build the monitoring of services based on defined SLAs, through use of commercial off-the-shelf software and in-house developed solutions.

–          Build automated recovery of services, integrate with IT Service Management (ITSM) platform to automatically raise incident tickets.

–          Automate the provisioning of IT services through orchestration and integration with the ITSM platform. This will include, but is not limited to: – One-touch/self-service requests for business users.

–          Automated user administration (moves/add/changes).

–          Self-service infrastructure provisioning for software engineers.

–          Drive continuous improvement across all of Technology Services. Participate in and support cross technology process improvement initiatives.

–          Deliver solutions in line with established guidelines and adhering to deployment, testing and documentation standards established by Technology Services.

What you need?

–          Technical knowledge and practical experience of the design, operation and maintenance of IT applications, services and infrastructure with specific skills in:

• Software design and development principles.
• Cloud computing services and platforms (e.g. Azure, AWS).
• SQL and solid understanding of other data platforms (e.g. MongoDB, ELK).
• Containerisation technologies (e.g. Docker, Kubernetes).
• Web application and Web service configuration on Windows and Linux platforms.
• Identity and Access Management.
• Hands on knowledge of Elastic

–          Good knowledge of Microsoft and Linux server platforms.

–          Experience of integrating with ITSM platforms for automation, orchestration and provisioning pipelines.

–          Good knowledge of secure software development practices and where to find guidance and best practice.

–          Knowledge of ITIL, specifically the Service Operations library

–          Working within Agile teams, and building a DevOps culture

–          Experience of designing and implementing applications for web, windows, mobile platforms and data integration solutions such as SOAP and REST-ful web services.

–          Ability to create comprehensive technical documents including support transition guides, operational manuals, infrastructure diagrams and project specific documentation.

–          Ability to provide accurate estimations using story sizing.

–          Experience working in a global environment across international locations with an appreciation of multiple cultures.

What you get

–          Competitive base salary

–          Flexible hybrid working approach

–          Perks Card

–          Mental health & health and wellbeing resources

–          Family and social events, including charity and social committees

 

This is a 2 year contract initially but has the potential to be extended

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
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