Technical Support Specialist

This leading Irish based MSP is looking for a technical support specialist to join their Belfast office. With the opportunity to work with some of the leading technology in the industry, great first step in progressing your career to were you want. The Ideal candidate will have strong 2^nd/3^rd line support experience with a understanding of Windows, Office 365 and Active directory.

What you’ll do

• Supporting and maintaining MS Windows 7/8/10 users.
• Provide competent Office 365 administration.
• Setting up and configuring new laptops, desktops, tablets and phones.
• Working with 3rd party vendors you will be responsible for facilitating or installing authorised software.
• Ensuring antivirus, security patches and O/S upgrades are applied to appropriate devices and kept up to date.
• Diagnosing and resolving a broad range of technical issues.
• Undertaking IT projects – these will require working either autonomously or with your colleagues from the technical team.
• On occasions you may need to attend customer sites to act as their IT point of contact.

What you need

Essential

• Previous experience providing support & implementation within a busy technical services environment.
• Microsoft Windows, Office & Server Experience
• Good understanding of Active Directory, DNS and DHCP
• Understanding of network infrastructure, VMware, Citrix, Routers, Switches, Wireless Access Points, Firewall and Backup Technologies
• Good working knowledge of Office 365 and Microsoft Cloud Stack.
• Strong multitasking & problem-solving abilities. Excellent communication, customer handling and inter-personal skills
• Strong planning, organising and prioritising abilities.
• Flexible to cope with change, be proactive and adapt quickly to a developing type of service delivery.
• Flexible to visit client sites both in UK & Ireland as and when required.
• Full current UK driving licence and own transport.

Desirable

• MCP qualified or IT related certification / experience
• Experience using RMM toolsets in the past
• Use of InTune & Azure Administration

What you get

• Private Health Membership
• Discounts on Gym Membership
• Cycle to work scheme
• IT Purchase scheme
• Hybrid Working
• Family Leave
• Funded Training and Development Opportunities
• Funded Social and Team Building Events
• Free on site parking

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
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